SHIPPING & RETURNS
SHIPPING POLICY
Flat Rate Shipping: We offer a flat rate shipping fee of $3.99 for all orders. This rate applies to all orders regardless of size or weight, making it simple and straightforward for our customers.
Free Shipping: We offer free shipping on all orders over $60. To qualify for free shipping, your order total must be $60 or more after any discounts or promotions have been applied. The free shipping option will automatically appear at checkout once your order meets this threshold.
Shipping Method: Orders are shipped via standard ground shipping. Once your order has been shipped, you will receive a confirmation email with tracking information.
Processing Time: Please allow 1-2 business days for order processing. This does not include weekends or holidays.
Delivery Time: Delivery times will vary based on your location. Once your order has been shipped, it typically takes 5-7 business days for your order to arrive.
RETURN & EXCHANGE POLICY
Time Frame: Customers can return the product within 30 days of purchase. The product must be returned in the original packaging and must not be more than 50% consumed.
Condition: We accept returns of products that are defective or if the wrong item was sent. If your pet simply does not like the product, we will also accept the return, but it must not be more than 50% consumed.
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Refunds: Once we receive the returned item and it meets our return conditions, we will process a refund to the original payment method within 7 business days. Shipping costs are non-refundable.
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Exchanges: If you wish to exchange the product for a different one, please return the original item and place a new order for the item you want.
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Damaged Items: If the product is damaged upon arrival, please contact us immediately with photos of the damaged product and we will arrange for a replacement or refund.
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Return Shipping: Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.